flow designer
if the selected option is yes then it asks for manager approval and if no it doesnt
so we have to write a flow logic for that
if yes then we have to select then and get manager approval
after then we have to select flow logic and select if and action
if manager approves then we have to create catalog task
make state closed after catalog task is created and when we close task
if catalog task is completed we end flow
if manager rejects approval then we have to make state closed
if we selected manager approval as no then it should do another catalog task and end flow
if parent incident is closed then child incident also should be closed
we have to trigger when incident state changes to closed
now we will update each record with state of resolved with same resolution code and notes as parent incident