Service now admin

INCIDENT

dependency

city value should be dependent on country value so open configure dictionary in city

select country india and select configure choices and select the choices u want

Data Lookup Rule

when we select impact is 1 urgency is 1 and priority is 1 so to make fields like this we should go to

configure choices like above

and create new ones

custom data lookup role

here below we have pending reason adn down 2 fields in passport booking request tablet o create dlr

click on submit

we have to get the choices we have defined in passport table

do the same for all fields

When Customer Selcted Boooking Reason is : "Onsite Opportunity" and Booking Through "Application" : We should setup booking type is "Tatakal"

the click on save and on bottom

here matcher fields are first two fields and setter field is third field that it should depend on