Service now admin
INCIDENT
dependency
city value should be dependent on country value so open configure dictionary in city
select country india and select configure choices and select the choices u want
Data Lookup Rule
when we select impact is 1 urgency is 1 and priority is 1 so to make fields like this we should go to
configure choices like above
and create new ones
custom data lookup role
here below we have pending reason adn down 2 fields in passport booking request tablet o create dlr
click on submit
we have to get the choices we have defined in passport table
do the same for all fields
When Customer Selcted Boooking Reason is : "Onsite Opportunity" and Booking Through "Application" : We should setup booking type is "Tatakal"
the click on save and on bottom
here matcher fields are first two fields and setter field is third field that it should depend on